EUSR - National Water Hygiene e-Learning

The National Water Hygiene (‘Blue Card’) scheme plays a vital part in ensuring the protection of public health and promoting good water hygiene practices. The scheme has been developed in collaboration with all UK water companies.

All UK water companies require individuals entering clean water sites or working on the clean water network – known as ‘Restricted Operations’, to hold a National Water Hygiene EUSR registration.

The benefits of choosing the e-Learning route to National Water Hygiene registration include:

Flexibility:

• Learners do not need to travel to a classroom
• No need to schedule cohorts of learners together
• Training can be completed at the learner’s own pace
• No requirement for overnight accommodation
• Can be done outside working hours
• No limit to how many learners can take the training and assessment

Cost saving:

• No requirement to set up classroom equipment for multiple users
• A trainer is not required to deliver the training
• Less time ‘off the job’ for learners
• EUSR has invested in the e-Learning system so employers do not need to make a capital investment in an e-Learning platform of their own

Time saving:

• e-Learning can be done in 2-3 hours, less than the half day face-to-face training

Access to the internet, a device to access the testing system.

The e-learning process will operate as follows:

1. The XAMS Administrator will set up your e-learning with EUSR and you will be sent an activation link.
2. You will have 28 days to activate the link and take your e-Learning before it expires
3. Once you activate the link you must complete the learning modules first and then you can attempt the e-assessment.
4. Should you fail your first attempt you will be required to take all the e-learning modules again before you can take a second attempt at the e-assessment.
5. Should you fail a second attempt you will be required to resit the trainer led NWH programme (You are only permitted two attempts at the e-learning/e-assessment)
6. All results will be transmitted electronically to you.
7. If there is a problem during the e-Learning i.e. Computer freezes, loss of internet that results in a failure even though you didn’t complete this. Please make your invigilator aware of this who will liaise with the administrator and/or EUSR to try and resolve the issue. (An incident like this may mean that you must take the e-Learning at a later date, but this will be confirmed at the time)
8. You maybe contacted after you have taken the NWH e-learning as part of our quality assurance process.
9. You are required to take the e-Learning on a computer, laptop or tablet in a quite area on your own. Using a mobile phone or taking this in a vehicle is not permitted.

Should you have any issues with accessing the e-learning course, please contact our support team on 02476316789

Reasonable Adjustments

Should you believe you have a need for any reasonable adjustments such as adaptive assessment materials or re-adjustment to the physical learning and training environment we will need to know prior to the event as we must inform Energy & Utility Skills at least 5 days prior to the event. (please refer to our reasonable adjustments policy available on request)

GDPR statement:

We will gather personal data from yourself (First Name, Last Name, Date of Birth, Telephone Number, and a Photograph) This information will be shared with Energy & Utility Skills for the purpose of registration on the above training programme. To see Energy & Utilities GDPR statement please visit https://www.eusr.co.uk/update-on-gdpr-for-individuals/

Conflict of Interest:

If you feel there are any conflict of interests with any individual involved within the e-Learning process you should make these aware to us, before taking the e-Learning. i.e., the individual is not in a position of influence over the XAMS Administrator or Invigilator

Appeals:

If you feel that the results/outcome are incorrect you should make this known to the us, we will listen to your reasons for appeal and then seek advice from Energy & utility skills if they deem your reason for appeal to be valid. If they don’t deem this to be valid, we will explain to you the reason why. (We may need to seek advice from Energy & Utility before a decision is made and will complete this in a timely matter) Refer to our appeals procedure available upon request.

Malpractice:

If you are found to have been involved in malpractice once the activation link has been sent to you may lead to the NWH registration being removed from the EUSR register. Examples of malpractice include cheating and/or collusion.